Last Updated: March 3, 2026

At Ozel Cabs, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our taxi booking services, visit our website, or communicate with us.

1. Information We Collect

We may collect the following types of personal information when you interact with our services:

Personal Identification: Full name, phone number, email address
Trip Details: Pickup and drop-off locations, travel dates, preferred vehicle type
Communication Data: Messages, feedback, and inquiries submitted through our contact forms
Device Information: Browser type, IP address, and cookies when you visit our website

2. How We Use Your Information

Your information is used exclusively for the following purposes:

To process and confirm your cab bookings
To communicate trip details, driver information, and booking confirmations
To respond to your inquiries and provide customer support
To improve our services and website experience
To send promotional offers and updates (only with your consent)

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share limited information only in the following scenarios:

With Assigned Drivers: Your name, phone number, and trip details are shared with the driver assigned to your booking for smooth service delivery.
Legal Compliance: If required by law, regulation, or legal proceedings.
Safety Purposes: To protect our rights, safety, or property, or the safety of our customers and employees.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can configure your browser to reject cookies, though this may affect some website functionalities.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies independently.

7. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your personal data
Withdraw consent for promotional communications at any time
Lodge a complaint with a data protection authority if applicable

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Phone: +91 98883 31103
Email: booking@ozelcabs.in
Address: 221, Bachint Nagar, Sarabha Nagar, Jalandhar, Punjab 144012